There are certain phrases and stances that make people reluctant or even scared to keep talking. Learn what you should never say if you want people to share their thoughts, experiences, fears, and hopes.
But there are certain statements that shut down conversation. I’ve known that terse responses and pat answers weren’t conducive to getting people talking and continuing to share their stories. But until recently, I didn’t understand why this happened or how to recognize phrases and stances that ended discussions abruptly.
Learn common phrases that shut people down so you can avoid them and keep people talking.